Managed Mobility & Consulting
Managed Mobility Services
We deliver crystal clear visibility into your wireless telecom services and user base. Since 1987, National Wireless has helped thousands of businesses streamline the management of their wireless telecom assets and delivered reduced total cost of ownership.
Carrier Expense and Device Auditing
- Complete review of all Carrier invoices to determine the status of your wireless fleet
- Identification of unused lines
- Identification of unknown users
- Identification of device inventory and which users have which devices
- Identification of divisions, groups and users that are operating outside company usage guidelines
Service & Rate Plan Optimization
- Detailed analysis of carrier billing data to reveal end-user consumption levels
- Recommendations provided for optimal rate plans aligned with consumption
- Implementing approved recommendations with wireless telecom carriers
- Recommendations include Voice, Data, Text, Roaming, Features, Unused Lines and IoT
- Global usage and expense management
- Centralized reporting for all carriers
- Visibility and control of telecom spend across all levels within the organization
- Monthly optimization of your rate plans and features to ensure lowest possible usage costs
- Execution of approved recommendations with your Carriers
- Cost center coding and custom allocations
Help Desk, Support & Fulfillment
- Level 1 and Level 2 technical support for your end user and IT groups
- Troubleshooting, break-fix, warranty exchanges and support
- Procurement of new lines of service, device replacements, upgrades, accessory and warranty and service returns
- Procurement, vendor management and life-cycle tracking
- Enterprise Mobility Management (EMM) administrations, implementation, policy design, enrollments and ongoing support
Reclaim, Recycle and Reuse
- Full inventory reporting of all devices including make, model, condition and value
- Device evaluation, Reuse recommendations and refurbishments
- Prepaid shipping labels or freight pick up for convenient return or company assets
- Data deletion and factory resets
- Fast processing and payments
Employee Purchase Programs
- Assistance employees and their families when choosing the best device and available rate plans
- Provide employees with details concerning device upgrade eligibility and hardware discounts
- Secured EPP ordering portal for devices, services and accessories
- No need to shop at a carrier store
- Access to special pricing and discounts not available to the general public
- We work with Tier A leasing companies to enable you to lease all the technology your mobile workforce requires
- Enjoy access to both capital and operating leases customized to your requirements
- Low and convenient monthly lease payments with no large upfront capital requirement
Consulting - Mobile Strategy, Planning and Design
Plan for success and avoid common pitfalls
Working with our partners; Apple, Samsung, Bell, JAMF, IBM, and others, we will guide you through the development of a mobile strategy to deliver efficiency and defined return on investment. Developing a near and long-term mobile strategy allows you to avoid common pitfalls, improve ease of implementation and anticipate potential issues so that your training and deployment program can address these and overcome them. Leverage our expertise to help you get the most out of your technology investment.
How do we make this journey simple?
- Simply schedule a discovery call during which we will discuss your business and share the work we have completed with others within your industry and the ROI they have discovered as a result of deploying our smart forms solution.
Define and Document
- We will work with your to document your Assets, Operating Systems, and current Applications so that we are able to determine what work is required to integrate a solution into your current environment
- Based on your unique requirements and desired outcomes, we will design a solution and Mobile app which is rapidly deployable. We will identify any integration work necessary and work with your current vendors to integrate our solution into your current systems
Solution Deployment / Field Testing
- Upon approval, we provide full deployment services of the solution. As part of the deployment, field testing is completed to validate that all agreed deliverables that are part of the project are met.
- Working with your leadership and project team we will determine which training approach will work most effective for your staff. We are able to support both a Train the Trainer approach or have dedicated trainers available to run live sessions at your facilities. We deliver what will work most effectively for your staff.
How do we keep your project on track?
Our commitment is to deliver your project on time and on budget. By leveraging our Software as a Service (SAAS) model we deliver your project in weeks, not months or years. We assign your project a dedicated Customer Success Manager to work through the project plan and deliverables. Through open communication and weekly project reviews you will have a clear understanding on the development, testing and implementation of your project.