National Wireless
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Customer Survey

National Wireless welcomes your feedback and will make every effort to address your concerns, answer your questions or forward any compliments along to our sales staff.

* denotes a required answers
Store  *
Cell Number  *
Sales Person
(if you remember)
On a scale from 1 to 10, with 1 being "not at all" and 10 being "very", how approachable, friendly, and courteous was the person who served you the day you purchased your phone?   *
not at all
1
2
3
4
5
6
7
8
9
10		 very
On a scale from 1 to 10, with 1 being "not at all" and 10 being "very", how knowledgeable was the person who served you the day you purchased your phone?   *
not at all
1
2
3
4
5
6
7
8
9
10		 very
Were you shown some of the features of your new phone? This may have included how to place and receive calls, how to charge battery the first time, how to program numbers into the phone, and so on.   *
 Yes  No  Do not recall  N/A
NEW ACTIVATION: Did your salesperson discuss the Bell Mobility network with you? This may have included topics such as long distance charges, roaming, prorating of the first bill, coverage, and so on.

UPGRADE: Did your salesperson take the time to ask you questions about your cell phone usage to ensure that you are on a rate plan that best meets your needs?   *
 Yes  No  Do not recall  N/A
Did your salesperson discuss or explain our after sales support including such areas as warranty and our service department?   *
 Yes  No  Do not recall  N/A
On a scale from 1 to 10, with 1 being "not satisfied at all" and 10 being "very satisfied", how satisfied were you with the level of customer service you received from your salesperson on the day you purchased the phone?   *
not satisfied at all
1
2
3
4
5
6
7
8
9
10		 very satisfied
What is the likelihood of you referring National Wireless-Bell World to a family member, friend or colleague?   *
 Very likely  Likely  Not at all
How may we improve our service in the future?